Bad service bad service and angry customer

I gave an instruction that I must be called before delivery and it must be an hour prior ,1stly the delivery guy called me and said he is around I was in rosebank so I said he must give me 15 min to come to midrand he said ok and must call when I arrive I called him ,he came when he came I went with my green id n proof of residents he said he need a copy I said ill make a copy n it will take 5 min he said he cnt wait he is going to another customer n come back after ,he ddnt return I called him n he ddnt pick my phone I called the office to complain they called him and said he said he will do all the deliveries and come back to me I said what time they said they dnt know n remember I left what I was doing n by that time it was around 1:30pm and I arrived around 11:30 and worst part is the office couldnt do anything about it not to mention my time waisted waiting for the guy and after they called and said my delivery was cancelled without a reason