ZM
Zama M
1 reviews | Active since Jul 2012
04 Nov 2024, 18:21
Bad service at DSV Durban
The service of DSV in durban is extremely poor, I was waiting for my parcel to be delivered today, I kept calling thr don't answer their phones, if I call JHB branch, they kept me on hold for almost an hour, only come back and say we will call you later, it 18:15, I have not received a confirmation of my parcel. Sad part, I'm relocatng to another country on Wednesday.
Which means, I won't get my parcel.
I'm frustrated, the supervisor on duty, promised to call, she hasn't called, I've been calling with no success.
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Replies (2)
DSV Road's replyOfficial
05 Nov 2024, 14:21 Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply05 Nov 2024, 14:21
Official
Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
ZM
Zama M's updateReviewer Update
06 Nov 2024, 12:11Dear DSV,
It 12:07 the driver has not arrived, I received a message that the driver is on his way it 10:30, still the driver is not here.
I have to leave for Airport in the next 5 minutes.
DSV service is extremely bad, I had to incur cost of moving flight because of the horrible service we receive from DSV Durban.
I have notified everyone at DSV that, I need to catch a flight @13:30, I need to be at ghe the airport at 12:30.
Your Durban branch has been on hold since 11:0
It 12:07 the driver has not arrived, I received a message that the driver is on his way it 10:30, still the driver is not here.
I have to leave for Airport in the next 5 minutes.
DSV service is extremely bad, I had to incur cost of moving flight because of the horrible service we receive from DSV Durban.
I have notified everyone at DSV that, I need to catch a flight @13:30, I need to be at ghe the airport at 12:30.
Your Durban branch has been on hold since 11:0
ZM
Zama M's update06 Nov 2024, 12:11
Reviewer Update
Dear DSV,
It 12:07 the driver has not arrived, I received a message that the driver is on his way it 10:30, still the driver is not here.
I have to leave for Airport in the next 5 minutes.
DSV service is extremely bad, I had to incur cost of moving flight because of the horrible service we receive from DSV Durban.
I have notified everyone at DSV that, I need to catch a flight @13:30, I need to be at ghe the airport at 12:30.
Your Durban branch has been on hold since 11:0
It 12:07 the driver has not arrived, I received a message that the driver is on his way it 10:30, still the driver is not here.
I have to leave for Airport in the next 5 minutes.
DSV service is extremely bad, I had to incur cost of moving flight because of the horrible service we receive from DSV Durban.
I have notified everyone at DSV that, I need to catch a flight @13:30, I need to be at ghe the airport at 12:30.
Your Durban branch has been on hold since 11:0