Item: DSV Road
Rating: 1
Author: Izy M

DSV Road's replyOfficial

06 Feb 2026, 11:08

We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management

DSV Road's reply06 Feb 2026, 11:08

Official

We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management

IM

Izy M's updateReviewer Update

06 Feb 2026, 13:38

Thank you

IM

Izy M's update06 Feb 2026, 13:38

Reviewer Update

Thank you

IM

Izy M's updateReviewer Update

06 Feb 2026, 13:51

I received a call from DSV confirming that the audio recording had been sent to the bank. I am eager to review this recording, as I require access in order to demonstrate to DSV that the audio has been altered. My request is based on the fact that, according to Kagiso Mweli, the audio contains a claim that I agreed to a date of 10 February. This is inaccurate; I only spoke with a lady named Mpho, and our discussion confirmed the date of 5 February 2026, which was a Thursday. I am certain that I would not have agreed to the date of 10 February, particularly because I was due to make a payment on my Truworths account today. Had I been offered alternative arrangements, I would have considered them, but I was informed today that deliveries in my area occur only on Tuesdays and Thursdays—a detail that Mpho did not communicate to me. This lack of information and resulting confusion could negatively affect my credit score, potentially doubling the amount I have to pay. I do not believe this situation is fair.

IM

Izy M's update06 Feb 2026, 13:51

Reviewer Update

I received a call from DSV confirming that the audio recording had been sent to the bank. I am eager to review this recording, as I require access in order to demonstrate to DSV that the audio has been altered. My request is based on the fact that, according to Kagiso Mweli, the audio contains a claim that I agreed to a date of 10 February. This is inaccurate; I only spoke with a lady named Mpho, and our discussion confirmed the date of 5 February 2026, which was a Thursday. I am certain that I would not have agreed to the date of 10 February, particularly because I was due to make a payment on my Truworths account today. Had I been offered alternative arrangements, I would have considered them, but I was informed today that deliveries in my area occur only on Tuesdays and Thursdays—a detail that Mpho did not communicate to me. This lack of information and resulting confusion could negatively affect my credit score, potentially doubling the amount I have to pay. I do not believe this situation is fair.

BAD SERVICE AND NOT HONEST