Bad service and information given

I wish I could give a zero star. I placed an order with MTN and was informed I would be contacted by the courier in a few hours to arrange for delivery. 3 days later I called the courier who only then was able to provide a delivery date and time after having to ask continuously. 5 minutes later I receive another call to confirm delivery date and when I asked about a tracking number I was told it's not provided which is not true as the company has a tracking system on the internet. I run a business and explained as much to the person from there call centre and again was to I would get a sms which could have the tracking details on it or I can go to mtn for it. Service become absolutely secondary to companies when the have the monopoly in their field