Bad service

I received an SMS on the 01 April regarding the delivery of my card, on the sms I reliaze that the delivery address is the postal address, I immediately respond with the reply for them to call me. Nothing happens until I decided to send my physical address on the 07 April 2021. Still nothing happened. I then decided to call on Friday on Friday 09 April, when I call I ask what what happened to my card? The lady said the card is still with then and they were going to call the client, which is Standard Bank to ask for proper address. And I said OK I have send messages and she said they had a problem with their system, I said OK can I give you the address, and she said yes. I gave her the address, and I ask her when can I receive the card and she said they will call me on Monday to arrange. Banna! Dsv had the card with them for 7 days and did nothing, and standard Bank didn't receive confirmation and did nothing, then I made affots to receive it and I still have to wait three more days on top of the 8 days that I already waited. Can someone unfold the process for me, maybe I don't understand