Bad Service

On 9 February I was phoned to make an appointment to have my Standard Bank Card delivered after the bank had to block the card after suspicious activity. The delivery appointment was made for 13 February, because they have no earlier availability - DSV was a no show. On 14 February I followed up and was told that my card went out with the incorrect delivery vehicle and can they make an appointment for 15 or 16 February. No DSV! I need the card today, it is a major inconvenience not having a card and not my fault the card was on the incorrect deliver vehicle. And no use phoning the local branch, you hold on forever with very annoying music, eventually you can't anymore and put the phone down.