SR
Sandra R
1 reviews | Active since Sept 2015
04 Jan 2019, 13:28
Bad service
My reference number SUBBD ********** 4
Poor service I received from Dsv they came to my house on the 02/01/2019 without even contacting me if I will be available I phoned them to please came the next day as I was not at home and I have spoken to this lady yesterday 03/01/2019 at 11;48 from Their number ********** 884 she promise that they will deliver my parcel today 04/01/2019 when I phone again today they guy named Delwen tells me they will not deliver cause they came on the 02/01/2019 who did they contact for availability please deliver my parcel Monday I will be at work and you made me wait the whole day today cause you promised to deliver
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Replies (2)
DSV Road's replyOfficial
04 Jan 2019, 15:24Good Day Sandra,
We apologise for the above mentioned incident. We have escalated the matter to the relevant department, they will be in contact with you as soon as possible.
Kind Regards,
DSV Management
We apologise for the above mentioned incident. We have escalated the matter to the relevant department, they will be in contact with you as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply04 Jan 2019, 15:24
Official
Good Day Sandra,
We apologise for the above mentioned incident. We have escalated the matter to the relevant department, they will be in contact with you as soon as possible.
Kind Regards,
DSV Management
We apologise for the above mentioned incident. We have escalated the matter to the relevant department, they will be in contact with you as soon as possible.
Kind Regards,
DSV Management
SR
Sandra R's updateReviewer Update
25 Jan 2019, 15:20LG cannot get any worse than this they have confirmed to come and fix my washing machine today 25/01/2019 they have not contacted me nothing. I was not even happy of the outcome but still agreed that they send the technician I spoke to Amos the technical department manager that is how they treat customers you can to beg them to deliver.
SR
Sandra R's update25 Jan 2019, 15:20
Reviewer Update
LG cannot get any worse than this they have confirmed to come and fix my washing machine today 25/01/2019 they have not contacted me nothing. I was not even happy of the outcome but still agreed that they send the technician I spoke to Amos the technical department manager that is how they treat customers you can to beg them to deliver.