Bad service

DSV was supposed to deliver my card from FNB yesterday. The delivery person called me to say that he is at the office. I asked him to please wait 10 minutes seeing that I was finishing a conversation at my desk and the building is very big and it would take me a while to walk to where he was. The delivery person was extremely rude, told me that he did not have time to wait for me and that he was on his way to Lanseria. When I arrived at the collection point he had left. I was there less than 10 minutes after receiving his call.

Today I called DSV to find out whether my card will then be delivered today. They could not arrange for delivery today. Nobody even phoned me after my card was not delivered yesterday. Were they waiting for me to phone?

I asked to speak to the manager of the delivery person that was supposed to deliver my card yesterday. I waited 35 minutes and then the line was cut.

I need to know when my card will be delivered. Tomorrow or Monday is not good enough. I need it over the weekend.

I also do not want your generic response of "I am sorry for the inconvenience" as I see that this what you say to all the bad ratings on here.