1 reviews | Active since Aug 2018
Bad service
My package was delivered on monday 27 august 2018 and when i provided my documents the driver went through my bank statement and told me he does not see a bank stamp on my bank statement, my point is he did not check for the address he was reading through my bank statement , i have tried to call DSV to find out how long i will have to wait for my product now that it has been sent back they keep on putting me through to the department i am suppose to deal with but when they do and then the phone just ring and all i want to know is how long i have to wait now again as i have been waiting for more then a week
i do not know what to do in this situation and its so frustrating the service is terrible
Good day Nikita,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Good day Nikita,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Good Day Nikita,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of feedback from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Good Day Nikita,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of feedback from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management