Bad Service

I received very bad service from them. Firstly the dont phone before hand to make arrangements for a delevery. Then when they dis contact me they kept on giving me a number that doesnt belong to me. Then they say the delevry guy cant get hold ofd me but the office gets hold off me on my correct number. Then eventually they decided that durbanville is in Saldana Bay and send my card(bank card) there. My question is how do they get it right to have a complete unknown number and address for me? Seeing that its a bank card i feel they very disorganized and not trustworthy.