NN
Nonkosi N
1 reviews | Active since Aug 2021
30 Aug 2021, 04:46
Bad Service
I have been waiting for my parcel for the whole week now. Every time when I call, they will tell me that the driver is out and I should receive my parcel during the course of the day, and a day goes by. The following day when I call, they will tell me the driver didn't have enough time to deliver my parcel. The lattest that I was told is that the driver is stilk new and is unfami**** with the routes. 6 days after(including the weekend) I am still waiting for my parcel.
Helpful (0)
Replies (2)0
Replies (2)
DSV Road's replyOfficial
30 Aug 2021, 08:18Good day Nonkosi N,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply30 Aug 2021, 08:18
Official
Good day Nonkosi N,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
NN
Nonkosi N's updateReviewer Update
30 Aug 2021, 10:03Thank you for your response. I have already received a call from a lady called Staphanie. She promised that I would definately receive my parcel today, should that not happen, please note that I would take this matter further.
NN
Nonkosi N's update30 Aug 2021, 10:03
Reviewer Update
Thank you for your response. I have already received a call from a lady called Staphanie. She promised that I would definately receive my parcel today, should that not happen, please note that I would take this matter further.