Bad experience turned good

Thank you kindly to Lucia, Desmond, Cindy and the driver who after finding out what the issue was for my package not being delivered, responded and made sure that my package is delivered without any further delay. I applaud you for your swift response and assistance and therefor because of the above mentioned a very poor rating has changed to the highest. Lucia you are a star in keeping at your word to keep me updated untill the matter was resolved.