Bad Customer service!!!!

Good Day,

I would firstly like to express my disappoint and disgust from the service I have been receiving from two reputational companies.

It is close to 2 months and I am still waiting for the delivery of my cards. DSV has delivered my cards to the address I gave them before without any hustles. Not once have I received a call or an email from Nedbank nor DSV to follow up for my delivery.

I have made contact with Nedbank and I was dismissed and told that the cards are with DSV they therefore cannot assist me any further, I then made contact with DSV. I spoke to a lady whose name I don’t remember and she advised my cards are with them but they have an incorrect surname.

My point is no one ever made contact with me and told me there would be a delay with the delivery of my cards, like that is not the worst service I’ve received, I was promised a call back and they even took my details and said they will book for delivery, till today I am still waiting to hear from that lady.

I then took my time and then made contact with DSV again, a very kind lady from the care line or receptionist gave me this number which directs me to the cards division ***.

I spoke to Dineo Mojapelo who also told me the same story about the surname, she advised she will investigate and call me back, till today I am still waiting for that call.

I call in today lucky the call went straight to Dineo after I was on hold for 21 minutes and like I did not expect this “Dineo had forgotten about me and could not even remember what my query was”

She then tells me she received an email from Nedbank that I need to contact them to update my details, question is had I not called DSV how was I going to know that I need to update my details?

Seeing that she does not have the capacity to assist me and the shocking part was that she said DSV does not have any EMAIL ADDRESS? Are you kidding me?

I asked to speak to the supervisor and I was transferred to Luke Mhlawuli who also seemed like he can’t resolve my matter despite his role in the company!

I asked for a written confirmation of our conversation and he advise he is not allowed to send that confirmation due to company policies, I request for a recording of the call and I am advised they are not allowed to send recordings externally.

Few minutes later I get a call from Khanyi who works at DSV saying she wants to confirm delivery details which is contrary to me having to contact Nedbank to confirm my details before they can book for delivery!

I am not sure who is fooling who here but I am not appreciating this run around and unprofessionalism from Nedbank and DSV, I expect to receive my cards before the end of this week if not please refund me my delivery fee and terminate my services with Nedbank.

I am also not getting so good reviews for DSV

https://complaintsbook.co.za/brands/dsv/complaints/dsv-poor-customer-service-5420

I am taking this to Hello Peter!