Bad customer service

I am expecting delivery of my Fnb card from DSV Couriers since the 7th December 2018. I first gave them my work address and they promised to deliver within five working days. On the 14th December 2018 I still haven't received the card, I call them they promised to deliver the following week, since is my last day at work I give them my home address. The driver(Sicelo) only calls me on the 31st December that he was on his way, I gave him directions, two hours later he hasn't arrived I call him to check then he tells he couldn't find the address so he turned back, yet he was still around the area but refused to meeting him where he is. I called DSV office to interfere and they promised to call back after talking with him, they never called back. On the 4th January 2019 I get a missed call from Tebza Lekopa while I was on another call, I call him back after ending my call, it was exactly 6 minutes later, He tells he turned back because I didn't answer his call. I called the customer service and was sent from one agent to another, 7th January 2019 I still haven't received my card.