BAD CUSTOMER SERVICE

I am out of words!! DSV is just useless, i cannot wait to cancel our account with them. I requested for a collection on the second and it was not collected, spoke to the Supervisor Collin and that did not help. All i got was an apology and " we are going to investigate''. We are losing business because of DSV, we look *********** because of DSV and it is a regular thing and all the time all you get is an apology. They don`t even try and make sure that the same mistake does not happen again, it is the same thing over and over again. I am soo frustrated!! DSV, please don`t ask me for the details and ref numbers of this query. I have had so many complaints with you guys, you should know me by name now. BAD BAD BAD CUSTOMER SERVICE!!!