BAd bad bad service

BAd bad bad service . I've been waiting for important delivery for more than two weeks, firstly I received an sms saying I've missed my delivery without any one called me and the second time I was called after 6 o'clock for delivery without an appointment. I tried to call their office the fone I was holding for more than 30 min no answer just play music and just charges you from the 1st second and play music,