Bad attitude

I am very astonished by the level of service provided by one of your employees by the name of Sidima who lives in Gugulethu.

I ordered a phone via MTN he came to deliver the phone on Tuesday and later when i check there is no starter pack. I called the guy he tells me to go fetch the starter pack at his place? Is that what DSV offers? He even had the guts of telling me that it was not his fault that he left with the starter pack as I dropped it myself because i was too excited?

I call him again because i told him I could not collect the starter pack he tells me he will try and deliver later, he comes to deliver the starter pack later and only to find out there's a march in my area.

i fully understand that he could not have had risked his life but was there no other way of addressing the matter instead of treating me like a dog begging for food?

The guy just told me he does not care whether I report the matter or not, instead of perhaps making other arrangements?

I am now left with paying for a sim card that i did not get?

Please do train your staff what customer service is.

This is not going to end here, i need feedback and an apology from him.

My contact number: ********** 489