Awful service

As I am writing this I am extremely frustrated, between you guys and Makro I am not sure who is more useless. I called Makro to ask about my delivery and they advised me that the delivery has been handed over to DSV since 13th of December. Now I cannot even get hold of DSV. It can't be hard to get an item delivered to a person, even for an inefficient company like yourself. I bought the item because I need it and now I find myself having to beg for basic service delivery. I would like my item ASAP as I have paid both you and Makro and this is not the nonsense I paid for