Avoid DSV at all costs

DSV deserves ZERO stars for their appalling service.

I placed an order with Burble on 6 December 2024, well within the timeline for Christmas delivery, as per their holiday communication. Despite assurances, multiple follow-ups, and false tracking updates claiming delivery by 23 December, my package was delayed without explanation.

On 27 December, after being transferred through three departments, I was informed my package might not even be on a delivery truck. I was forced to collect it myself from the Cape Town office in Matroosfontein, where the staff were rude, dismissive, and utterly unprofessional. I waited over 45 minutes for a parcel they had misplaced, with no apology or accountability from employees like Faheem or their supervisor, Kashifa Carr.

To add insult to injury, DSV’s system falsely marked my package as “delivered,” and their call center staff were useless in providing accurate information. The entire process was infuriating and a complete waste of time, money, and energy.

If you value your sanity, avoid using DSV at all costs. Their incompetence, lack of communication, and abysmal customer service make them the worst courier service I have ever dealt with.