TN
Thabisile N

1 reviews | Active since Aug 2014

04 Sept 2018, 15:33

Appauling service and rude

I am not happy with the service I received from Jabu Mthombeni who is based in the bank city internal branch. He was so rude and when I confronted him about it, he just laughed instead of apologizing.

0
Replies (2)
DSV Road
DSV Road's reply04 Sept 2018, 17:00
Official

Good day,

We sincerely apologize for level of service that you have received and for the inconvenience caused.

We have sent your complaint to the relevant team for investigation.

You will be receiving a call shortly.

DSV Road
DSV Road's reply05 Sept 2018, 21:05
Official

Good day Thabisile,

Thank you for notifying us about your recent experience with one of our DSV Mounties staff member.

We sincerely apologise for the level of service you received from them..

We have escalated your complaint to the relevant manager to address, in order to prevent the issue from occurring again.

We value your feedback in terms of your experience with our staff members as this assists us in improving our service delivery to our clients.

Regards

DSV Management