AH
Annalie H
1 reviews | Active since Jan 2021
10 Dec 2024, 12:58
Appalling Service & Feedback
Ordered a package through new balance SA. Was shipped on the 28/11 and estimated date of delivery was 02/12/2024. Tracking still shows the same without any delivery. Sent an email 5/12/2024 and Siphokazi said he referred it to management to trace package. Again sent an email on 09/12/2024 got the same lame response that it was referred. Still no answer or feedback and have to now leave on holiday without my shoes. Service is poor and no updates or getting through to their telephone lines. They obviously lost my package and is stalling.
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DSV Road's replyOfficial
10 Dec 2024, 13:32Good day , We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
Best regards,
DSV Road's reply10 Dec 2024, 13:32
Official
Good day , We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
Best regards,