Appalling service

<p>How long do I have to wait for a POD? Every time we call we get the excuse of your systems being off line. Don't you value your customers enough to get this sorted ASAP? It's been weeks now!!! Since you changed from UTI to DSV your customer service went out the door. I am absolutely appalled by the service or lack there of that we have been receiving. We arrange for collections and your drivers never collect. No reason, no excuse... Nothing. We depend on your business to get our parcels delivered on time and now we are left red in the face. </p> <p>I need someone to contact me like in yesterday. Not a call center agent, because I am sick of hearing the same story every time. I need to speak to a manager. </p> <p>We have been customers of UTI for many years but DSV does not value our business. I am considering moving to another company that understands what customer service means. </p>