Appalling Service

I am appalled by DSV's incompetence and I am failing to understand why UNISA would use you guys when there is so many complaints regarding your service.

On the 1st of Feb 2018 , I received the following email from DSV advising that my parcel would be delivered to me latest on the 6th working day. I called in on Wednesday to find out how far along my parcel was , was advise to wait until the 6th day and if I have not received my parcel then I can call in today. I called in and spoke to a Mary who basically told me what I could read online and no further explanation , telling me she can only log a call with a courier agent. If we are still logging calls today when will I receive my study material ?? Or do you not care that I receive my study material on time just as long as you get paid at the end of the month .....

' DSV Collection Notification

Your UNISA Shipment UNIDS ********** 1 with Reference ********** 2 has been collected by DSV.

Delivery should be within 1 – 6 days. For queries call DSV on 0 ********** 80. "