Appaling Service (Company and Driver)

DSV was supposed to deliver an absa card today 14/11/2018 between 10am and 12pm. And according to how they work, I'm supposed to be contacted 30 minutes or 15 minutes prior to delivery on the day of delivery. I waited during the delivery periods and I called DSV at 12:43 to ask about the parcel. I was told the guy needs 5 minutes and he will be delivering the card but unfortunately I was out of office and expressed such in the call that they should get the delivery guy to come back at 2pm.

Guy tells me he wont be around as he's got other deliveries to do and he tells me that the card delivery times were from 11am to 1pm. I then told him that my arrangement was from 10am to 12pm and that he should call his company to sort this out but I would require for him to deliver the card today still. an hour passed and I didn't get any call from DSV nor the delivery guy, then I called them to ask what's happening and the lady I spoke to said she will contact the driver and see if they can get him to deliver the card.

After a few minutes I called back to ask what's the status on the delivery then I was told that the guy cant come because he's got deliveries for 2pm to 4pm. I then questioned the process of delivery that wasn't the guy supposed to call 30 minutes prior to delivery, then DSV started offering apologies for which I'm not particularly interested in because the inconvenience they have cost me doesn't even amount to their apologies.

I've been calling and speaking to different people and each time I have to explain what happened. Now the driver is telling lies about how he tried calling me and I wasn't available, I was going for lunch. He doesn't have the honesty of coming clean and admit that he didn't follow due process first. How then do we trust employees of this company if such things are experienced. And I'm yet to see at least 10 positive reviews about DSV. I honestly think the driver is disrespectful and he's got bad attitude, and no integrity. So now the card will be delivered tomorrow however it doesn't take away the fact that I have witnessed appalling service from such a big company. It's disgusting!!!

DSV is thinking narrow and not being practical, they have employed lots of processes that hinder positive outcome and they are suffocating themselves as well as the clients they serve. I wouldn't recommend DSV in the near future as a logistic service provider and I'm flagging this as a great concern for people whom have yet to experience this service.