Appaling NON Service Delivery

If I could give zero stars I would. This is possibly the worst delivery company in South Africa. They were supposed to deliver a parcel 2 weeks ago which never arrived, despite sending us a message to say the parcel is scheduled for delivery for that day. After spending hundreds of Rands on airtime trying to track the parcel and get assistance, not one person could assist. After escalating the matter, not even a manager called us to assist. Zero communication from them at all. Following up again the week after the initial delivery date - which we agreed a specified time with them via telephone - they indicated that there was no way the parcel could have gone out on the date they said it was on route to us, as they only received the parcel the following day. What a joke! Now two weeks later, they are supposedly going to deliver the package; we arranged for a specific time again and yet AGAIN they have not delivered!! Tried to call the support center again and the consultants are outright rude and unhelpful. Lots of attitude. I am actually speechless. This experience is shocking. I don’t even have words!