Another Complaint within 24hrs DSV

Following my complaint on Hello Peter dated 27.02.18 , I got a report from my colleague in Cape Town to say the collection I requested for ref uti ********** from CPT to Durban wasn't done as arranged on the 27th. I called DSV and was advised by Thato Msiya in customer service that the collection was missed because the driver was sent to the wrong address and she will try and have it done today. WOW!! DSV you are something else!! I still have not received any call or feedback with regards to my last complaint dated the 27th of February 2018 ref uti ********** . I don't even know what to say anymore. You guys are such a pain!!