rK
rakgadi K
1 reviews | Active since Dec 2017
04 Jan 2024, 12:16
and still I wait on DSV to deliver
poor service. I have been waiting for my parcel since mid December. The last 2 weeks have been have been me spending ridiculous amounts of money and time on the phone with DSV trying to get the parcel delivered. Today is the second week in a row where DSV have cancelled my scheduled delivery with no reason. One of their agents had the nerve to get mad at me for not being available at a time convenient to DSV drivers.
MTN who awarded the contract to DSV have been of no help.
We need an option where I customer can click and collect. this insistence on using DSV is really just a waste of time.
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Replies (3)0
Replies (3)
DSV Road's replyOfficial
04 Jan 2024, 12:22 Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply04 Jan 2024, 12:22
Official
Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
rK
rakgadi K's updateReviewer Update
04 Jan 2024, 12:43WHAT A WASTE OF A RESPONE!
You say this and nothing happens. why bother responding.
You say this and nothing happens. why bother responding.
rK
rakgadi K's update04 Jan 2024, 12:43
Reviewer Update
WHAT A WASTE OF A RESPONE!
You say this and nothing happens. why bother responding.
You say this and nothing happens. why bother responding.
rK
rakgadi K's updateReviewer Update
04 Jan 2024, 17:37Thank You DSV for your prompt response and ensuring I get my package today.
I did not have any faith that this would be dealt with as swiftly as you did.
I did not have any faith that this would be dealt with as swiftly as you did.
rK
rakgadi K's update04 Jan 2024, 17:37
Reviewer Update
Thank You DSV for your prompt response and ensuring I get my package today.
I did not have any faith that this would be dealt with as swiftly as you did.
I did not have any faith that this would be dealt with as swiftly as you did.