FG
Flowers G

1 reviews | Active since Oct 2022

30 Jul 2025, 14:05

Absolutely Unacceptable Service – Still No Delivery After 2 Months!

I am extremely disappointed with the shocking service from DSV regarding my MTN phone and Wi-Fi order. I was promised delivery by the 2nd of June, and to this day nearly two months later,I have not received my order. Despite numerous calls to customer service and multiple emails, there has been no resolution, no clear explanation, and no accountability. I have been told on several occasions that delivery was attempted, yet I’ve received no communication or follow-up. Five failed delivery attempts and still no one can tell me what’s going on.

The level of incompetence and poor communication is simply unacceptable. This experience has been incredibly frustrating and has caused serious inconvenience. It’s hard to believe a company like DSV can operate with such disregard for customer service. I am demanding urgent action and a proper explanation as to why this has been allowed to drag on for so long.

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Replies (1)
DSV Road
DSV Road's reply30 Jul 2025, 14:18
Official
Good day
 
We sincerely apologize for the level of service that you have received and for the inconvenience caused. 
We have sent your complaint to the relevant team for investigation. 
 
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. 
 
Kind Regards, 
DSV Management