YB
Yunus B
1 reviews | Active since Dec 2018
27 Sept 2022, 19:40
ABSOLUTELY TERRIBLE SERVICE FROM MTN / DSV COURIERS.
DSV PATHETIC SERVICE DELIVERING MTN CONTRACT.
PHONE WAS SCHEDULED TO BE DELIVERED TODAY BETWEEN 11-1 AS PER A PHONE CALL THIS MORNING BY A DSV AGENT. AT 4-45 NO DELIVERY HAD ARRIVED AS YET, I CONTACTED DSV FOLLOWING WHICH THEY SAID THAT THEY HAD EMAILED THE PE BRANCH AND THEY WOULD BE CONTACTING ME.
NO CONTACT WAS MADE AND NO DELIVERY VEHICLE ARRIVED. AT 5-09PM STATUS ON MTN TRACKING WAS UPDATED TO " DELIVERY FAILED ".
I WOULD LIKE TO UNDERSTAND HOW DID A DELIVERY FAIL WHEN YOU MADE NO ATTEMPT TO DELIVER? KINDLY SORT OUT YOUR INTERNAL AFFAIRS AND STICK TO YOUR TIMES.
DOESNT WORK WITH THIS TERRIBLE SERVICE.
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Replies (2)
DSV Road's replyOfficial
28 Sept 2022, 07:26Good day Yunus Badsha, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply28 Sept 2022, 07:26
Official
Good day Yunus Badsha, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
YB
Yunus B's updateReviewer Update
28 Sept 2022, 08:47FANTASTIC DSV / MTN SERVICE ONGOING. CONTACTED THIS MORNING BY A DSV AGENT TO SAY THEY'RE EXTREMELY SORRY, THERE WAS A FAILURE ON THEIR DEVICE.
NO ATTEMPT WAS MADE TO COMMUNICATE THIS TO ME. NEVERTHELESS, I WAS PROMISED A CALL BACK WITHIN HALF AN HOUR WITH A RESCHEDULED DELIVERY FOR TODAY.
1 AND A HALF HOURS LATER, HAVING RECEIVED NO CORRESPONDENCE, I CALLED DSV BACK AT WHICH STAGE THE AGENT GAVE ME THE SAME STORY. ATTEMPTED TO RESCHEDULE A DELIVERY FOR TOMORROW, WHEN I AM MOST DEFINITELY NOT AVAILABLE.
DSV SEEMS TO THINK THE WORLD REVOLVES AROUND THEM, THEIR MACHINES, THEIR DRIVERS AND THEIR TIMES.
ABSOLUTELY PATHETIC SERVICE, SHOULD THIS DELIVERY "FAIL" TODAY AGAIN, MTN WOULD HAVE LOST A CLIENT.
NO ATTEMPT WAS MADE TO COMMUNICATE THIS TO ME. NEVERTHELESS, I WAS PROMISED A CALL BACK WITHIN HALF AN HOUR WITH A RESCHEDULED DELIVERY FOR TODAY.
1 AND A HALF HOURS LATER, HAVING RECEIVED NO CORRESPONDENCE, I CALLED DSV BACK AT WHICH STAGE THE AGENT GAVE ME THE SAME STORY. ATTEMPTED TO RESCHEDULE A DELIVERY FOR TOMORROW, WHEN I AM MOST DEFINITELY NOT AVAILABLE.
DSV SEEMS TO THINK THE WORLD REVOLVES AROUND THEM, THEIR MACHINES, THEIR DRIVERS AND THEIR TIMES.
ABSOLUTELY PATHETIC SERVICE, SHOULD THIS DELIVERY "FAIL" TODAY AGAIN, MTN WOULD HAVE LOST A CLIENT.
YB
Yunus B's update28 Sept 2022, 08:47
Reviewer Update
FANTASTIC DSV / MTN SERVICE ONGOING. CONTACTED THIS MORNING BY A DSV AGENT TO SAY THEY'RE EXTREMELY SORRY, THERE WAS A FAILURE ON THEIR DEVICE.
NO ATTEMPT WAS MADE TO COMMUNICATE THIS TO ME. NEVERTHELESS, I WAS PROMISED A CALL BACK WITHIN HALF AN HOUR WITH A RESCHEDULED DELIVERY FOR TODAY.
1 AND A HALF HOURS LATER, HAVING RECEIVED NO CORRESPONDENCE, I CALLED DSV BACK AT WHICH STAGE THE AGENT GAVE ME THE SAME STORY. ATTEMPTED TO RESCHEDULE A DELIVERY FOR TOMORROW, WHEN I AM MOST DEFINITELY NOT AVAILABLE.
DSV SEEMS TO THINK THE WORLD REVOLVES AROUND THEM, THEIR MACHINES, THEIR DRIVERS AND THEIR TIMES.
ABSOLUTELY PATHETIC SERVICE, SHOULD THIS DELIVERY "FAIL" TODAY AGAIN, MTN WOULD HAVE LOST A CLIENT.
NO ATTEMPT WAS MADE TO COMMUNICATE THIS TO ME. NEVERTHELESS, I WAS PROMISED A CALL BACK WITHIN HALF AN HOUR WITH A RESCHEDULED DELIVERY FOR TODAY.
1 AND A HALF HOURS LATER, HAVING RECEIVED NO CORRESPONDENCE, I CALLED DSV BACK AT WHICH STAGE THE AGENT GAVE ME THE SAME STORY. ATTEMPTED TO RESCHEDULE A DELIVERY FOR TOMORROW, WHEN I AM MOST DEFINITELY NOT AVAILABLE.
DSV SEEMS TO THINK THE WORLD REVOLVES AROUND THEM, THEIR MACHINES, THEIR DRIVERS AND THEIR TIMES.
ABSOLUTELY PATHETIC SERVICE, SHOULD THIS DELIVERY "FAIL" TODAY AGAIN, MTN WOULD HAVE LOST A CLIENT.