Absolutely Shocking Service from DSV

Unfortunately i am left with no resolve but to resort to posting the below publicly

I am absolutely flabbergasted and shocked at the level of service from DSV

For days i have been following up on my parcel and not a single person has been able to get my order delivered

I was forcefully asked to mail locker@dsv and was not even allowed to speak to anyone who works at locker on the phone when i called and guess what not a single reply from the locker@dsv mailbox in days

I call in every day asking for an update and all i get is promises that it has been escalated and guess what nothing happens

On Friday Karabo promised and confirmed thaty parcel will be delivered on Friday and guess what no delivery

When you call the call center number 8 out of 10 times its busy or high call volumes, when you leave a message for someone to get back to you guess what no one calls you back

Today i call in and wait for over 10mins to speak to a person and guess what the lady says now the locker team is closed for holidays...

Tell me how acceptable is this? I can't even get anyone to just help me get my parcel delivered?

Do i need to go an post this level of customer service on a public forum like Twitter or Hellopeter or directly email a CEO of dsv in order to just get some decent level of resolution?