LS
Leandre S

1 reviews | Active since Jun 2022

22 May 2025, 13:09

Absolutely Pathetic Service – No Help at All from DSV Road Freight

I’ve had enough of DSV Road Freight’s shocking service. They keep calling me to arrange delivery of a cellphone contract from MTN – even though I am not the account holder. My husband is. When I try to give them his number so they can speak to the correct person, they flat-out refuse to contact him. They also won’t bother to get the right number from MTN.

No flexibility. No willingness to assist. Zero customer service. Just a constant loop of pointless calls and rude responses. Honestly, the entire experience has been frustrating and completely unprofessional.

0
Replies (2)
DSV Road
DSV Road's reply22 May 2025, 13:23
Official
Good day ,
 
We sincerely apologize for the level of service that you have received and for the inconvenience caused. 
We have sent your complaint to the relevant team for investigation. 
 
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. 
 
Kind Regards, 
DSV Management 
LS
Leandre S's update22 May 2025, 13:25
Reviewer Update
So generic... you give this reply to everyone and no one gets a answer to their issue.