ABSOLUTELY HORRID SERVICE

Since 28 June I have been waiting for the delivery of my Discovery Bank card. They book dates and since I am a consultant that’s never in office I have to take the time off from 2pm-5pm to receive the delivery. Every time I do, they do not deliver. I end up calling them and they tell me driver says either my house is inaccessible which is impossible because it’s completely open outside and is a free standing house or that it was just unsuccessful yet I sit and wait at my sliding door and there isn’t a van that stops in front on those days.

I have escalated this, the customer service has escalated this and I even put in a grievance at Discovery with no avail. Today once again I sat and waited, taking unpaid leave to be home and wait for them and they book it as unsuccessful at 16h32 yet when I call at 16h40 to find out if they still coming I can’t get any assistance and is told no one was home??!!!

Worst absolutely pathetic service and now because of them I will have to cancel my bank card and band account at Discovery!!!!

No one gives a damn at the Port Elizabeth branch and the client services out you on hold for 25minutes until the clock out and ends your call.

I have taken off 5 times, unpaid leave, spent so much airtime with following up and trying to get my card delivered and sat with the inconvenience of not having a bank card since June. Shame on you for putting anyone through this and letting your drivers get away with their lies and actions