Absolutely disgusted by Dsv mounties again!!!

Fed up!!! 17 December 2020

On the 3rd of December 2020 i received a call from mtn. The person i spoke to was Charles. He offered me an upgrade on my contract and ran me through a few of my options. I could not continue the conversation and requested he call me back the next day(4th December 2020) which he gladly agreed to. He didnt return the call on the agreed day but called me on monday 7th December 2020. We agreed on a huawai p40 lite and a matching huawai watch on a 24 month contract totalling R549.00 a month. He told me delivery will be in 2 working days (9 December 2020) and the person's details whom will be receiving the package was all given to Charles.

Ever since then I have had endless hassles, and calls upon calls to dsv and mtn to get the package delivered. I've spoken to so many agents who i have to keep giving the recipient of the package details to. I have sms's from dsv stating that they are trying to contact me for delivery but received not a single telephonic call! The lies! On tuesday 15 December 2020 i received an sms stating that the dsv will be delivering today (15 december) What utter nonsense, nothing took place.

Today 17 December 2020 i received another sms stating that dsv apologies for missing the delivery appointment and will reschedule, alternatively contact ***. Why must i call this *********** group of individuals. They have all of the details on the delivery process yet they just too lazy to scroll up their computer screens to read! Why the hell does mtn use such a useless, pathetic delivery company is beyond me. This is my 2nd contract and the same delivery problem occurred surely by now mtn would change their service provider. Why must the customer always suffer!!!! I have a list of names and dates of the people i have spoken to who have never helped making my ordeal any easier.

The order# *** and my contact number is ***