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liezel L

1 reviews | Active since Aug 2022

08 Aug 2022, 14:26

ABSOLUTELY BOTCHED ATTEMPT AT DELIVERING A BUSINESS BANKING REPLACEMENT CARD.

I have been stuck without my replacement business banking card. I cannot pay for much needed urgent services like website hosting , my facebook ads account and have had to send myself repeated ewallets TO BE ABLE TO DO BUSINESS! Shocking, useless, *********** and just entirely absent from the planet. 5 calls made already, and no one ever answers the phone. you just hold for super long time, and have to listen to cheesy music, while being told someone will call back. On which planet? I have heard nothing. the bank keeps on promising that someone form DSV will contact me with arrangements. I have now also called the bank 5 times...The loss in income and wasted hours from this botched delivery lack of service, has now easily come to over R10 000! SHOCKING! HOW A BANK CAN USE THIS SERVICE IS BEYOND MY COMPREHENSION!

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Replies (2)
DSV Road
DSV Road's reply08 Aug 2022, 15:34
Official
Good day Liezel L

Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
                
Kind Regards, 

DSV Management 


lL
liezel L's update08 Aug 2022, 16:03
Reviewer Update
The 1st time anyone from DSV bothers to even return one of my total of 19 calls to try and find my replacement card, ( which btw, I have already been charged for) is less than 5 minutes after seeing a Hellopeter review! Really? Shocking! And then after finding out that you have indeed had my card for a whole week already and no one bothered to find out what is wrong and why it is not being delivered, you have the temerity to tell me the earliest that it can happen is WEDNESDAY, 10 AUG, when you have had it since AUG 1st! After you have caused me major inconvenience, this is the best you can do?! This is the worst service and total lack of accountability I have ever experienced. I am moving to another bank and will make sure to tell every single person I deal with not to use DSV. I cannot actually even comprehend why anyone would!