BR
Brian R

1 reviews | Active since Oct 2018

06 Oct 2018, 13:42

Absolute worse courier service.

During the week I was told that my MTN phone would be delivered on Sturday. The lady said that the driver would call me 15 minutes before arriving (this would give me 15 minutes to get home). On Saturday the driver calls me at 09:23 & tells me that he is outside my place. It takes me 7 minutes to get home. when I arrive at home he has already left. He called me from a phone with number withheld. I call the DSV offices & they tell me that the driver will call me same day before delivering. He did not call me Saturday. Worse courier service I have ever experienced (I receive parcels from USA, UK & Hong Kong on a regular basis). Over the years I have received excellent service fron MTN, but DSV have let them down in a big way.

0
Replies (2)
DSV Road
DSV Road's reply08 Oct 2018, 08:06
Official

Good day Brian,

We sincerely apologize for level of service that you have received and for the inconvenience caused.

We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.

Kind Regards,

DSV Management

DSV Road
DSV Road's reply11 Oct 2018, 14:51
Official

Good Day

Thank you for notifying us about your recent experience with DSV Mounties.

We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.

We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.

Your parcel has since been delivered as arranged.

We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.

Regards

DSV Management