Absolute bad service by DSV

I am unable to describe the utter bad service these people give. Te only thing I can do is to copy and past the email correspondence so that you can form your own opinion, please see below: Annatjie Kotze Fri 2020/06/26 11:19 See below Would you be satisfied with this service?!!! Yesterday Boitomelu of MTN got hold of you and she transferred the call to me, the stupid person I spoke to told me that the telephone should have been delivered on Tuesday but it was on the wrong vehicle, I demanded that she see to it that the telephone is delivered yesterday but nothing happened! She however told me that the telephone will be delivered first thing this morning, nothing happened! This morning another stupid lady phoned me and asked me why the telephone was returned to you and not delivered, how stupid can you be????!!!!!

As I said, I contacted your office in Denmark and I told them about this absolute bad service, but I know that in SA bad service is protected under the labour law. It does not matter what happens to the end consumer, you and the rest of your *********** staff will still have a job. But believe me, I will make sure that DSV in Denmark knows about this. I would really like to know what they think about being dragged through the mud.

Groete / Regards Annatjie Kotzé

AEK Admin Doen die regte ding reg Do the right thing right Sel no: *** From: Annatjie Kotze <***> Sent: Thursday, 25 June 2020 12:22 To: Boitumelo Phusoane [ MTN SA - GODISANANG RECRUITMENT AND HOLDINGS (PTD) LTD ] <***> Cc: *** <***> Subject: Re: *** Thanx Boitumelo I will be sure to mention on Helo Peter that DSV is the responsible party for this bad service and not MTN.

Ayanda What seems to be the problem, you do have the correct contact details but you do not deliver the telephone. This is unacceptable service. You are dragging Boitumelo and MTN's good reputation with you through the mud and you don't seem to care. I am sure that MTN will not make use of your delivery service again!

Groete / Regards Annatjie Kotzé

AEK Admin Doen die regte ding reg Do the right thing right Sel no: *** From: Boitumelo Phusoane [ MTN SA - GODISANANG RECRUITMENT AND HOLDINGS (PTD) LTD ] <***> Sent: Thursday, 25 June 2020 07:34 To: Annatjie Kotze <***> Cc: *** <***> Subject: RE: *** Good Morning

Apologies for late response I had power outage the entire day yesterday will call DSV soon as I start my shift to check why they didn’t honour the delivery as promised.

Warm regards,

Boitumelo Phusoane

Retentions & Winback Agent

*** | mtn.co.za

From: Annatjie Kotze <***> Sent: Wednesday, 24 June 2020 13:50 To: Boitumelo Phusoane [ MTN SA - GODISANANG RECRUITMENT AND HOLDINGS (PTD) LTD ] <***> Cc: *** Subject: Fw: *** Importance: High

Hi Boitumelo / Ayanda

I still did not receive my new phone, what is going on? I tried to phone MTN this morning but every time I speak to somebody, they tell me to phone someone else or I get transfered and then cut off. I am sorry but this is going to Helo Peter now.

Groete / Regards

Annatjie Kotzé

AEK Admin

Doen die regte ding reg

Do the right thing right

Sel no: ***

From: Annatjie Kotze <***> Sent: Wednesday, 24 June 2020 09:24 To: Boitumelo Phusoane [ MTN SA - GODISANANG RECRUITMENT AND HOLDINGS (PTD) LTD ] <***>; *** <***> Subject: Fw: ***

Hi Boitumelo and Ayanda

On Monday afternoon I received a call from a courier company on my landline, that means that they do have the correct contact details, they told me that they needed to do a delivery from MTN and they would have done it yesterday, but I did not receive anything. Is there anything that you or your supervisors or your office managers can do to force this courier to do their job because I am really struggling without a working cell phone.

Groete / Regards

Annatjie Kotzé

AEK Admin

Doen die regte ding reg

Do the right thing right

Sel no: ***

From: Annatjie Kotze <***> Sent: Monday, 22 June 2020 12:22 To: *** <***> Cc: Boitumelo Phusoane [ MTN SA - GODISANANG RECRUITMENT AND HOLDINGS (PTD) LTD ] <***> Subject: Fw: ***

Hi Ayanda / Boitumelo

I am very grateful that you helped me with an early upgrade but now I am waiting for the telephone. According to Boitumelo on Friday June 5th 2020 the telephone would have been delivered within 3 to 7 working days. Its been 13 days now and I still have not received the phone. I told Boitumelo that my telephone is broken and I cannot receive any calls on it. I have provided alternative contact details and still nothing happens. I am going to post this bad service on Hello Peter.

Groete / Regards

Annatjie Kotzé

AEK Admin

Doen die regte ding reg

Do the right thing right

Sel no: ***

From: Annatjie Kotze <***> Sent: Friday, 19 June 2020 11:42 To: *** <***> Cc: Boitumelo Phusoane [ MTN SA - GODISANANG RECRUITMENT AND HOLDINGS (PTD) LTD ] <***> Subject: Fw: ***

Hi You two

Is there any news about my telephone yet?

Groete / Regards

Annatjie Kotzé

AEK Admin

Doen die regte ding reg

Do the right thing right

Sel no: ***

From: Annatjie Kotze Sent: Thursday, 18 June 2020 15:36 To: *** <***> Subject: ***

Hi Ayanda

With regard to above emails between you and Boitumelo. Please be advised that the cellphone I am using currently is broken. I am unable to make oor receive calls please contact me on my landline ***. I am quite desperate to get the new phone because the old one is broken

Groete / Regards

Annatjie Kotzé

AEK Admin

Doen die regte ding reg

Do the right thing right

Sel no: ***

Virus-free. www.avast.com