1 reviews | Active since Aug 2012
ABSA/DSV Mounties - NO CARD DELIVERY
My wife's Virgin card was due to expire at the end of August and we made arrangements for the card to be delivered multiple times.
Each time we phone to find out when the card would be delivered, we spoke to a different person who didn't have any of the address information we had supp**** on previous occasions and we had to go through the whole process again.
Finally, on 28 September we received sms confirmation (twice) from DSV that they would be delivering her new Virgin card on 01 October.
It is now the 16th and the card has yet to be delivered. Since the have been phoned twice and because my wife was unavailable at that time I suggested they phone her on a different number or at a different time, neither of which were done and whenever we phone DSV we either sit on hold without even getting to speak to a person or the call just gets disconnected.
The service is utterly shocking and is beyond me how any bank can outsource delivery to a service provider as useless as DSV.
Good day Warren,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Good day Warren,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Good Day Warren,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery of your wife’s parcel.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your wife’s parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Good Day Warren,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery of your wife’s parcel.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your wife’s parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management