ABSA Card delivery

I opened my ABSA card and was told that DSV will deliver the card at 10am on the 17th of September 2025 and their driver called me at 7:24 and I informed him I am not at work yet and my appointment is 10am and today the 18/09/2025 I am being told that I missed the appointment whilst I tried calling the driver back several times and he never responded on tried to call me for the agreed time of 10am. Instead of DSV correcting their mistake and delivering my card today I am being told about a future date. I needed the card for today. The company is just not helpful in this case and agents are not hands on to help. I will even have to cancel my ABSA card now because this is unprofessional from them.