BS
Byron S
1 reviews | Active since Jul 2023
15 Jul 2023, 08:41
A parcel from Mthatha, Eastern Cape was sent to me around 6/7th July
A parcel from Mthatha, Eastern Cape was sent to me around 6/7th July. When we tried to track on their website apparently its invalid. I sent customer service an email apparently they do not know where the parcel is. Im so disappointed in this service. They dont protect or care. Today im still waiting and my reference number does not work. So my parcel was never sent. I guess I'll have to wait a another few months thats if they do find my parcel . Here is my reference PAK5D***4
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DSV Road's replyOfficial
17 Jul 2023, 09:12Good day Byron Robinson,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply17 Jul 2023, 09:12
Official
Good day Byron Robinson,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management