A month later, and DSV still doesn't pitch!

Oh my gosh, it's been almost a month we have been waiting for something as simple as a phone. DSV NC has given us every reason in the book! From the drivers car broke down, to they phoned and we weren't here, to it's been placed on hold(for whatever reason they choose to do so) and the list keeps on going.

Seriously DSV, I am waiting for a phone, that was supposed to be delivered on 8 July 2022, it's 5 August 2022 already and still nothing has been resolved. Your Northern Cape branch is of no assistance whatsoever, and to top it off, today I drew the line after receiving a message that it will arrive today, after over 40 phonecalls, I got through to a Mrs Koopman, and she said the parcel has been checked out and will be delivered today. It felt like she didn't hear me when I tried to explain that we've heard that before, and nothing came from it. She at least got the Northern Cape branch to phone us for a change, and then we were told at 15:10 the driver will be leaving Kathu now, (this is +/- an hour drive from us) at 4:30 I tried to phone the Northern Cape branch again, but there was no answer after 11 calls trying. Once again like every other time we have changed things to make sure everything is in order for their apparent arrival... Again, NO DSV, NO PHONE, and now NO MORE PATIENCE!!

It's sad because we have no other way of receiving the parcel, and DSV makes it seem like they are in a position of control here, and they can just do whatever we just have to wait! This is so unacceptable, and really something that you guys have to work on...

Please don't respond by saying:

"Good day,

Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible."

Because that is what gets said to me everytime I phone and get transferred to someone else!

Please contact me rather, and deliver my parcel!