1 reviews | Active since Dec 2020
A joke of a courier company
The only way to get a response from this company seems to be to complain about them.
I am expecting the generic response with no action based on all the previous complaints I have seen and I am actually disappointed that the supplier has chosen to use this pathetic excuse of a courier company.
I have used this supplier many times before and I have had no issues with delivery from CPT to JHB until DSV was involved.
I would not recommend this company to my worst enemy due to the fact that you wait 15 minutes each time you call for someone to actually answer and then they say someone will contact you which also does not happen.
I needed my package but due to DSV and their non existent service levels, I will now be forced to spend all sorts of extra money on the event taking place because they have lived up to their Hellopeter expectations and not delivered.
According to the tracking system, a parcel that was dropped at their CPT branch on Friday is still in CPT.
Once again, I thank DSV for their great efforts even though these don't exist in ensuring efficiency in their work.
It fascinates me that this company is still functioning considering the number of fantastic alternatives who go out of their way to ensure you receive your package as fast as possible.
Good luck to anyone who uses this company again.
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
I have spoken to 2 separate people over the past 2 hours who have both told me that someone from the relevant department would contact me within half an hour to an hour. Call 1 was made to DSV at 09:32 and the second at 10:22. Both were given my tracking number and told me that I should have my package by now.
Unfortunately, the calls that are "recorded" come with no reference number as I was informed by the second person I spoke with. Instead, I was told to use her name as a reference. I must applaud the accuracy of the system!
Does the relevant department exist? Am I supposed to start counting these hours from tomorrow? Will this call ever come? Will I ever be assisted by this company?
Find out in the next episode of Hellopeter...
I have spoken to 2 separate people over the past 2 hours who have both told me that someone from the relevant department would contact me within half an hour to an hour. Call 1 was made to DSV at 09:32 and the second at 10:22. Both were given my tracking number and told me that I should have my package by now.
Unfortunately, the calls that are "recorded" come with no reference number as I was informed by the second person I spoke with. Instead, I was told to use her name as a reference. I must applaud the accuracy of the system!
Does the relevant department exist? Am I supposed to start counting these hours from tomorrow? Will this call ever come? Will I ever be assisted by this company?
Find out in the next episode of Hellopeter...
Thank you for notifying us of your experience. I can assure you that the customer service team is currently investigating the matter and will be in touch with more information. Once again, we would like to take this opportunity to apologize for the level of service you have experienced.
Kind regards,
DSV Management
Thank you for notifying us of your experience. I can assure you that the customer service team is currently investigating the matter and will be in touch with more information. Once again, we would like to take this opportunity to apologize for the level of service you have experienced.
Kind regards,
DSV Management
I spoke with a gentleman named Collin. Such a nice guy and it is unfortunate that his job is to deal with disgruntled clients as he carries a whole lot of **** caused by many other people and places.
He said he would get back to me once he has investigated where my package is and I trust he will. He is the first person to give the company a glimmer of hope which I appreciate. Still no parcel at my door but definitely not Collins' fault.
I look forward to chatting with him with hopefully an update that my package is on its way.
I spoke with a gentleman named Collin. Such a nice guy and it is unfortunate that his job is to deal with disgruntled clients as he carries a whole lot of **** caused by many other people and places.
He said he would get back to me once he has investigated where my package is and I trust he will. He is the first person to give the company a glimmer of hope which I appreciate. Still no parcel at my door but definitely not Collins' fault.
I look forward to chatting with him with hopefully an update that my package is on its way.