YF
Yusrah F

1 reviews | Active since Oct 2019

24 Dec 2019, 09:25

A joke of a company.

If I could give this place negative stars I would. 1 star is being too generous. I have never IN MY LIFE received such poor service from a courier before, NEVER! Not only is it IMPOSSIBLE to get hold of them, when I do they’re absolutely rude and You can hear the lack of lust for good service in their tone. This delivery has taken over 2 weeks to get to me! I keep calling and calling, as if it’s my responsibility, just to be sent from pillar to post. Also baring in mind I’m on hold for like 15-20 mins at a time using MY AIRTIME!!! The promises of someone “calling you back” is absolutely bullocks, because they never do. The delivery is for my moms birthday gift, which was 3 days ago and she still hasn’t gotten her birthday gift.

Absolute absolute total ******** company! And a wise word to MTN, get a other courier company to transport your goods it reflects so poorly on your company.

0
Replies (2)
DSV Road
DSV Road's reply24 Dec 2019, 09:52
Official
Good day Yusrah F,

We sincerely apologize for the level of service that you have received and for the inconvenience caused. 

We have sent your complaint to the relevant team for investigation. 

They will be contacting you shortly to resolve your delivery query. 
 
Kind Regards, 

DSV Management
YF
Yusrah F's update24 Dec 2019, 09:59
Reviewer Update
Thank you DSV Management for your prompt reply, the most prompt piece of response I’ve received from your team to date.

That was apparently done yesterday when I called for the 4th time. “We will send this request to our Cape Town branch and ask them to contact you”. Not only did your CT branch not call me, but I just got a call back (finally), and was told the exact same thing and now this reply to my review of your company is telling me the same thing as well.

Wow.