9 days to collect a parcel for couriering

<p>I have recently had my car key and papers collected for Miway by UTI couriers (who are part of DSV). Miway initiated the collection on Wednesday 24 August and key was collected 9 days later. It would of been faster and cheaper to have sent in via the post office using normal post. I have used many reputable courier companies in the past and am shocked at this pathetic service. I did not know a company with such poor service delivery existed in SA. This service is beyond pathetic. Original collection driver man called me Thursday 25 Aug to arrange collection. Never heard from UTI again. Called Miway repeatedly to solve the issue. Miway obviously also didnt know what the problem was. Eventually Miway had to put through the request again. UTI did not respond to many emails from Miway. Eventually after me repeatedly calling miway and eventually getting UTI’s contact details, they arranged for collection 9 days later. When driver eventually showed up (same guy who called me 8 days ago), he says he told the company to rather collect at my work as we agreed, but it's different suburb hence not his collection route but he doesnt know why nobody followed up on that. the collection was just completely swept under the rug. and now my insurance claim is also delayed by 9 days thanks to UTI and incompetant staff.</p>