SM
Sam M
1 reviews | Active since Apr 2019
28 Dec 2020, 13:25
6 days later DSV still hasn't delivered my parcel.
My order from The Pro Shop in Lynnwood got picked on 22 Dec 2020, today it's the 28 Dec and it has not delivered. I called today to enquired about my parcel, upon checking their sytem the DSV in Bloem told me that the pracel is still in Pretoria(I assume). I do understand that it's the festive season and there will be a bit of a delay but there's no communiction at all from DSV to say when my parcel will get delivered / there's been a delay in delivering it, or something. I hate giving negative reviews but these courier companies seem to never deliver parcels on time.
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Replies (2)
DSV Road's replyOfficial
28 Dec 2020, 14:49 Good day Les,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply28 Dec 2020, 14:49
Official
Good day Les,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
SM
Sam M's updateReviewer Update
12 Jan 2021, 10:32In the future please advise your people to take both the sender and the recipient's phone number in case something happens then they can refer back to the sender.
Someone took down my number incorrectly hence my parcel never got delivered, the person who was supposed to deliver claims that he / she couldn't reach me. So please take both numbers because people tend to make mistakes when taking down phone numbers, at least that way the sender can help your people to correct any mistake that could've been made.
Someone took down my number incorrectly hence my parcel never got delivered, the person who was supposed to deliver claims that he / she couldn't reach me. So please take both numbers because people tend to make mistakes when taking down phone numbers, at least that way the sender can help your people to correct any mistake that could've been made.
SM
Sam M's update12 Jan 2021, 10:32
Reviewer Update
In the future please advise your people to take both the sender and the recipient's phone number in case something happens then they can refer back to the sender.
Someone took down my number incorrectly hence my parcel never got delivered, the person who was supposed to deliver claims that he / she couldn't reach me. So please take both numbers because people tend to make mistakes when taking down phone numbers, at least that way the sender can help your people to correct any mistake that could've been made.
Someone took down my number incorrectly hence my parcel never got delivered, the person who was supposed to deliver claims that he / she couldn't reach me. So please take both numbers because people tend to make mistakes when taking down phone numbers, at least that way the sender can help your people to correct any mistake that could've been made.