4 Weeks No Delivery

I have experienced extremely poor service from this company. Trying to obtain a package I have ordered on the 20th of October already and still have received nothing. Two weeks ago a woman from your company phoned me and said that the delivery company will contact me to arrange a date and time for delivery. Last week Tuesday the 7th of November after I still have not received a phone call, I decided to contact DSV myself. I phoned them and the woman on the other line said, there is an available date for delivery on Friday the 10th of November, between 11:00 and 14:00. Friday at 14:00 I've still heard nothing so I once again phoned DSV, the woman on the other side (Yolisa) said she will contact the driver and then phone me back, this did not happen and after 45 minutes I phoned again, a new woman answered, she said she will contact the driver, after doing so she claimed he was experiencing heavy traffic, but they can arrange for it to be delivered during the weekend at my home. When I reached my house that same afternoon at 16:00 the driver phoned me (Mario) he asked if he can meet me somewhere close as I was no longer at my place of work, when I told him it was about a thirty minute drive from the original location he said someone will then rather phone me on Saturday and my package will have to be delivered then. Once again Saturday came around and no call from anyone regarding my package, so Monday morning first thing I contacted DSV AGAIN in regards to my package as it has been four weeks since my date of order and the frustration was mounting, to my shock I found out that my package was frozen at head office, due to me apparently having failed to answer THEIR calls for the delivery of my package, this must certainly be a joke, not once have they contacted me, the only person who contacted me was the driver and way after the scheduled time of delivery. Now I'm still waiting for my package four weeks later and who knows how much longer it will take, this is unacceptable and possibly the worst service I have ever experienced in my life! D-S-V = Die Service is Vertraag!