Useless service

Useless service!!!! My parcel was supposed to be delivered on Thursday, The parcel was never delivered. Then they were supposed to deliver on Friday. The whole day I have been on the phone with them. They cannot get hold of their drivers. The driver did not deliver the parcel for his "Own Reasons" and booked the parcel back in. DSV then tel me they will not deliver the parcel on Monday, I have to wait for Tuesday and do I "concent" for Tuesday and when I say no I do do not concent as I want my parcel delivered on Monday they tell me well then it's my problem and I have no choice except to concent for Tuesday. This is pathetic service.