Unhappy client

My mom and I had the worst experience with DSV. I ordered a contract phone from MTN online using my mom's details on the 4th of July 2024. I received an email stating that my order has been received. On the 5th of July 2024, I received another email stating that my order has been picked and packed for delivery with my order number ‪***‬ as my reference. On the very same day, my mom received an Sms from DSV, stating that they will deliver the phone on the 11th, which was on a Thursday. The day came ****h of July) my mom received another Sms from DSV stating that the delivery guy is on the way. He went to mumy mom's workplace as this was the delivery address we gave. Before he could give my mom the package, he has to scan her fingerprints, but it couldn't be detected. He then took my mom's ID copy and bank statement with him and promised her that he will come again later on when he's done with other deliveries, he even took our home address and said he will deliver it directly at home and he left. The CCTV footage shows the delivery guy talking to my mom, scanning her fingerprint, taking her ID copy and leaving. We waited the whole day for him to come, nothing. The following day 12th of July 2024, we waited still, he never showed up. I contacted DSV ***) on the 12th, and I spoke to the agent (a lady) , explaining in details what happened, but the agent was surprised to hear that, and she even told me that if the driver came once, he won't come again as it is the company policy, but I asked her why the delivery guy told us he will deliver it at our home address specially. She said, they don't do things that way, and she asked me to call MTN to request a manual delivery, that only takes the client's ID copy. I told her the guy took the ID copy and the bank statement, the agent was more shocked to even her that the ID was taken. I don't know if the guy ****med us or what. I tried contacting MTN but to no avail as it was the weekend. On Monday, I contacted MTN in Mimosa Mall Bloemfontein and I spoke to a lady, explaining what happened and asked if the could do a manual delivery, and she explained to me that DSV is the company that should do that manual delivery, the phone is out of the hands, she even advised me to do an in-store contract. On the 20th of July 2024, we went to MTN Blemplaza in Bloemfontein with my mom to do an in-store contract, but they had no Phones in store. We then went to Istore Loch Logan Mall Bloemfontein, but we discovered that DSV blocked the sever and can take up a contact, and what is more shocking is the they can't even see which phone was ordered. I went to MTN store, just next door to the Istore. I asked them to cancel my order as I want to make an in-store contract, but I was told they won't be able to do as it it will affect my mom's credit score. They asked for the reference number, and they are also blocked, in a sense where they can't even see which phone was ordered. I was so frustrated with everything, the unprofessionalism of DSV and the up and downs we were doing with my mom. I was then advised to call MTN and asked to speak to the online agent. It was on a Saturday, so I had to wait for Monday to call. On Wednesday (24th of July 2024) my mom received a call from DSV telling her they will deliver the package tomorrow (25th July 2024) my mom waited the whole day for them but nowhere to be seen. The following day (26th July 2024) still, nothing. We tried contacting them to no avail. Hellopeter, I'm not happy with the customer service of DSV, they are very unprofessional. I would strongly advise customers to never trust DSV. I just want people to know what kind of companies we deal with. Just give my package.