Unaccountable drivers.

The worst experience ever. My parcel was scheduled for between 11:00 to 13:00. I wake up on the day and my kid is sick. I call DSV to inform them i need to get an hour approximate of when the driver will be at the house and I need to leave the house. he informs them he will be there in 30 minutes time. I wait for an hour because yes there might be challenges he faces.

I then call an hour and 30 minutes later from my initial call and they call the driver and the agent tells me the driver said he made a mistake he will only be at my house around between 1 and 2.

I then leave to take my kid to the Dr. whilst there I get a call from the driver and he tells me he coming to me and I explain what I was told. he says he never said that. and he will be knocking off soon.

i call the centre back and they tell me the driver never said (I never spoke with the driver directly). i race to my house to get there at 13:12 and call again they tell me the driver is not coming back, mind you my phone got dropped during my multiple calls. One agent tells me they will listen to the call recording. what good does this do?

The issueseems to be that the drivers know they don't get held accountable.