Returning packages without notifications.

I ordered a new card from Standard Bank to be delivered to a locker. On Thursday morning 30 November I received two sms notifications at the same time. The first to inform me that my parcel arrived and the second to tell me that I didn't collect within 48 hours and that the card was returned to the sender. This is a fault on DSV side as their sms system clearly had problems and did not deliver the first message on time. I called their help centre but was transferred back and forth three times and no one could help me or put me in touch with the correct person to have the card resent.