Horrible service from DSV and MTN

Ordered from MTN who hired DSV to deliver. Agreed delivery date and time 20/11/23 and between 10-1pm. DSV driver arrives at 1:30 after I have left agreed delivery point. Lies that he called me. Lies that agreed delivery time was between 1-3pm. Leaves with my order stating they will return later and fails to return. No contact from DSV or MTN as to whether I will receive my order at all. You call them and will not even get hold of them. absolutely appalling service from both companies. I ought to cancel the order altogether before I get debited for service I never recieved. Spent half the day on the line trying to speak to someone to no avail.